CC 2018-08-28_08 City Managers Report_PP PresentationCity Manager’s report
1
Request Tracker
Being Responsive to the Community
2
Report a Concern
3
Many Categories
4
Status
5
Categories
Neighborhood Services
Police
Water/Wastewater
Streets and Sidewalks
6
Responsiveness
Active about 5 Years
1,074 Requests
70 Percent Closed
7
How we can do better
Noticed some requests went unassigned
Failure to correct category and forward
Recommitment to the tool and staff training
Reassigned to appropriate category and forward
Commitment to two way communication
Let people know the outcome
8