R 3178
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RESOLUTION NO. 3178
A RESOLUTION OF THE ARROYO GRANDE CITY COUNCIL
AUTHORIZING THE CITY MANAGER TO EST ABLJSH A
UTILITY BILLING ADJUSTMENTS COMMITTEE
WHEREAS, no formal authorization currently exists for adjusting customer billings except
in the case of clerical or mechanical error; and
WHEREAS, no procedures currently exist for appeal, other than directly to the City
Council, of decisions made by the Finance Department concerning turnoffs for
nonpayment or payment extensions; and
WHEREAS, situations do arise when adjustments to billings may be appropriate; and
WHEREAS, it is in the public interest to establish a method of effectively and fairly
resolving customer billing concerns on a timely basis.
NOW, THEREFORE, the City Council of the City of Arroyo Grande does resolve as follows:
Section 1: The Council hereby authorizes the City Manager to establish a Utility Billing
Adjustments Committee (hereinafter referred to as Committee) comprised of three
Department Directors or their respective designees.
Section 2: The Committee shall have the authority to resolve customer billing concerns,
including the reduction of any amounts billed, in accordance with established rules and
regulations, up to a maximum of $100 per customer. Amounts above $100 require the
approval of the City Manager.
Section 3: The Committee shall establish such rules and regulations as necessary in
performing its duties. The rules and regulations should be approved by the City Manager
prior to implementation.
Section 4: Upon request made by the customers, any decisions made by the Committee
shall be reviewed by the City Manager. All requests for review by the City Manager shall
be filed by the customer, in writing, within three (3) working days after the Committee's
decision. The City Manager shall be authorized to amend the decision of the Committee
as he/she deems appropriate.
Section 5: Any decision made by the City Manager may be appealed by the customer ~o
the City Council. Such appeal shall be filed in writing with the City Clerk within three (3)
working days after the City Manager's decision.
Section 6: All meetings held by the Committee shall be subject to the applicable sections
of the Ralph M. Brown Act pertaining to open public meetings.
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RESOLUTION NO. 3 1 78
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Section 7: The City Clerk shall certify the adoption of the resolution.
On motion of Council Member Souza , seconded by Council
Member Lady , and on the following roll call vote, to wit:
Ayes: Council Members Souza, Lady, Fuller, and Mayor Dougall
Noes: None
Absent: Council Member Brandy .
the foregoing resolution was passed and adopted this 24th day ofS::d:alL:r. . 1996.
ATTEST:
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NANCY A. VIS, CITY CLERK
APPROVED AS TO FORM:
APPROVED AS TO CONTENT:
Uf.fJL. tt~
ROBERT l. HUNT, CITY MANAGER
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RESOLUTION NO. 3178
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I, NANCY A. DAVIS, City Clerk of the City of Arroyo Grande,
County of San Luis Obispo, State of California, do hereby certify
under penalty of perjury, that the attached Resolution No. 3178
is a true, full, and correct copy of said Resolution passed and
adopted at a regular meeting of the City Council of the City of
Arroyo Grande on the 24th day of September; 1996.
WITNESS my hand and the Seal of the City of Arroyo Grande affixed
this 26 th day of September, 1996.
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NANCY A. AVIS, CITY CLERK