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CC 2017-11-14_12a Reorganization of Recreation Services MEMORANDUM TO: CITY COUNCIL FROM: SHERIDAN BOHLKEN, INTERIM RECREATION SERVICES DIRECTOR SUBJECT: CONSIDERATION TO APPROVE THE REORGANIZATION OF THE RECREATION SERVICES DEPARTMENT DATE: NOVEMBER 14, 2017 SUMMARY OF ACTIONS: Reclassifying and reorganizing positions in the Recreation Services Department will enhance services to the community and provide for more efficient department operations. IMPACT ON FINANCIAL AND PERSONNEL RESOURCES: The net change in staffing is the addition of 0.5 full time equivalents (FTE’s) with total fiscal implications for the requested department reorganization of $46,000 as follows:  Reclassification of Recreation Coordinator to Supervisor: Increase of $4,500 per fiscal year;  Replacement of a part-time Administrative Secretary position with a full-time Administrative Secretary position: Increase of $52,000 (salary and benefits);  Replacement of a part-time Office Assistant I position with a part-time Recreation Assistant position: No fiscal impact;  Replacement of a part-time Volunteer and Program Coordinator to a part-time Facilities and Program Coordinator: Savings of $10,500. RECOMMENDATION: It is recommended the City Council approve the reorganization of the Recreation Services Department with the following actions: 1. Authorize the reclassification of the full time Recreation Coordinator position to Recreation Supervisor position; 2. Authorize the replacement of the part-time Administrative Secretary position with a full time Administrative Secretary position; 3. Adopt a Resolution establishing the job descriptions and salary ranges for the positions of Recreation Assistant I/II and Facility and Program Coordinator and amending the Part-Time Employees Salary Schedule; and 4. Authorize the replacement of the Office Assistant position with a Recreation Assistant position and authorize the replacement of the part-time Volunteer and Program Coordinator with a part-time Facilities and Program Coordinator. Item 12.a. - Page 1 CITY COUNCIL CONSIDERATION TO APPROVE THE REORGANIZATION OF THE RECREATION SERVICES DEPARTMENT NOVEMBER 14, 2017 PAGE 2 BACKGROUND: The Recreation Services Department offers a wide range of recreation activities and services to the community including:  Coordination and refereeing of league play for adults in basketball, softball, and pickleball;  Youth sports including wrestling and specialty classes and camps for soccer, basketball and tennis.  Recreation childcare school locations are state licensed and offer childcare to over 350 students per school year  Summer camp that provides childcare for over 450 participants.  The Special Events program offers 11 annual community events with over 8,000 participants.  Recreation staff manages facility rentals that include park and BBQ facilities, the Woman’s Club Community Center, Elm Street Community Center and Soto Sports Complex totaling over 65,000 hours of use annually.  The Recreation Services Department organizes Special Interest Classes and Camps that provide opportunities to enhance skills in art, fitness, sewing, writing, tennis, photography, drama, baton, and other topics.  The City-wide Volunteer Program recruits, coordinates, and assigns over 6,500 hours of volunteer time annually that provides benefits to the community. Item 12.a. - Page 2 CITY COUNCIL CONSIDERATION TO APPROVE THE REORGANIZATION OF THE RECREATION SERVICES DEPARTMENT NOVEMBER 14, 2017 PAGE 3 Currently, the Recreation Services Department is organized as follows: *These programs had been under the Director, but were recently acquired by Supervisor Brenda Barrow following John Roger’s retirement. The recent retirement of the previous Recreation Director has given staff the opportunity to analyze the current demand and services provided and look for new ways to organize the work of the department to provide better and more efficient services, and better manage staff responsibilities, workload, and longevity. ANALYSIS OF ISSUES: Staff proposes a reorganization of the Recreation Services Department that centers on combining all childcare programs into one division, and sports and events into another. Recreation Director P/T Volunteer & Program Coordinator TEMP WORKER Supervisor Special Events Community Garden Adult Sports*Youth Wrestling* Preschool & Kindergarteners In Training Soto Sports Field Use*Coordinator Children In Motion Elm Street Community Center Branch Elementary School Ocean View Elementary School Facility Rentals P/T Administrative Secretary VACANT Park & BBQ Rentals P/T Office Assistant Item 12.a. - Page 3 CITY COUNCIL CONSIDERATION TO APPROVE THE REORGANIZATION OF THE RECREATION SERVICES DEPARTMENT NOVEMBER 14, 2017 PAGE 4 The proposed structure would be as follows: This reorganization requires the reclassification and replacement of job titles which requires the net addition of 0.5 FTE’s and increases annual department costs by $46,000. The benefits of this reorganization would increase capacity and effectiveness of services by more evenly distributing workloads, resetting appropriate expectations and pay for assigned work, eliminating duplication of work, and improving consistency in reporting, monetary, and customer service functions of the Recreation Services Department. Reclassification of Recreation Coordinator to Supervisor An analysis of the job requirements and duties for the full-time Recreation Coordinator indicated the assignments of this position have changed and increased substantially over the last few years. In addition to its original duties, this position has acquired the development and planning of programming budgets, the planning and organizing of recreational events, programs, and meetings; and coordinates the direction, organization, and staffing for a variety of recreational activities. In addition, this position reviews, evaluates, and improves service delivery methods and procedures. The Recreation Coordinator also participates in the development and implementation of department goals, objectives, policies and priorities, recommending and implementing the resulting policies and procedures. Based on the job description for Recreation Recreation Director Volunteer Program Supervisor Adult Sports Youth Wrestling Special Events Supervisor Children In Motion Elm Street CC Branch Elementary Ocean View Elementary Preschool & Kindergarteners In Training P/T Facilities and Program Coordinator Contract Classes Facility Rentals Soto Sports Field Use F/T Administrative Secretary Park & BBQ Rentals Community Garden P/T Recreation Assistant Item 12.a. - Page 4 CITY COUNCIL CONSIDERATION TO APPROVE THE REORGANIZATION OF THE RECREATION SERVICES DEPARTMENT NOVEMBER 14, 2017 PAGE 5 Supervisor, the needs and responsibilities show that the Recreation Coordinator is responsible for the same management of staff, budget, and program evaluation. The job description for the Recreation Supervisor is not proposed to change, and is included as Attachment 1 for reference. By combining all child care programs under one supervisor, child care program policies would be aligned, child care staff would be united, and the experience for participants transitioning from one program to the next would be simplified. In addition, the proposed supervisor position would be able to solely focus on programming for children. Full-Time Administrative Secretary The Administrative Secretary was reduced from full time to 25 hours per week in 2009 in response to the fiscal circumstances at the time. In 2014, a part-time Office Assistant I was approved to assist with front counter service and secretarial functions. For the last three years, both of these positions have had significant turn-over, and the consistency of internal functions, customer service, and retention of knowledge has been lost. This position is critical to all functions and services provided by the Department. It serves the Parks and Recreation Commission, maintains and updates the Recreation portion of the City’s website with forms, notices, updates on classes and other pertinent program information, maintains all registration and waiver information, produces the tri- annual Activity Guide in conjunction with two partnering municipalities, gives administrative support to all Department staff and also operates in sync with other department’s administrative staff to provide and maintain consistency throughout the City. This position is the ‘face’ of the Recreation Services Department, as it interacts with all public entities at the front counter and with City Hall. Approval of a full time Administrative Secretary in the Recreation Services Department would alleviate the need for training of new staff on a continual basis for software systems and protocol for official meetings by other City staff, offer greater support and consistency to internal and external customers, and will provide an opportunity to increase service levels with less time spent re-training on processes and procedures. The job description for the Administrative Secretary position is not proposed to change and is included as Attachment 2 for reference. Recreation Assistant The part-time Office Assistant I position was approved in 2014 to provide assistance for administrative tasks within the Recreation Services Department. The position was approved at 20 hours per week. The dynamic functions performed by Recreation Services Department staff require an assistant with a recreation background, a staff member that can be flexible with scheduling, be cross-trained with the ability to cover office functions if the Administrative Secretary is ill or on vacation, and also able to assist with special events, sports, volunteers, and childcare. Item 12.a. - Page 5 CITY COUNCIL CONSIDERATION TO APPROVE THE REORGANIZATION OF THE RECREATION SERVICES DEPARTMENT NOVEMBER 14, 2017 PAGE 6 This position would function in a similar capacity as the Office Assistant I, with immediate supervision from higher level supervisory staff and management. With the full time Administrative Secretary in place, this part-time position could experience turn- over without major impact to the Department. No change in salary or hours is proposed for the position. The job description has been rewritten to provide greater focus on recreation related activities, not just office related tasks and is included in the attached Resolution. Facility and Program Coordinator The Volunteer and Program Coordinator position was established in 2015. The position was recently vacated with the appointment of the Interim Recreation Services Director. Based on the connections made through the Volunteer and Program Coordinator position, and the importance that the Volunteer Program has City-wide, it is recommended that the Interim Director maintain these relations and that the assigned job duties of the part-time Coordinator position change. An analysis of facilities and classes exposed the need for consistency with facility scheduling, contracts of on-going and new users/instructors, accuracy of facility and staff scheduling, and the potential need for additional facilities for classes and programs. Combining these two program areas provides the opportunity for streamlined communication with class instructors, staff, and the general public. This position would also focus on revenue for classes and facility rentals, and could maximize revenue through marketing and strategic planning. Currently, facilities are underutilized and with a focus on marketing, this position could ‘fill the gaps’ when facilities are vacant. This position could potentially increase use by 15%, by increasing the number of weekend rentals and more effectively managing on-going users to accommodate partial day reservations mid-week. The proposed job description is included in the attached Resolution. ALTERNATIVES: The following alternatives are provided for the Council’s consideration: 1. Approve staff’s recommendations to reorganize the Recreation Services Department; 2. Do not approve staff’s recommendations to reorganize the Recreation Services Department; 3. Modify staff’s recommendations and approve; or 4. Provide direction to staff. ADVANTAGES: The advantages to this reorganization include streamlined work processes, appropriate expectations and pay for assigned work, consistency in customer services and processes for participants and general public, increased use of facilities, higher revenue for classes and programs, additional support for supervisors during peak seasons, Item 12.a. - Page 6 CITY COUNCIL CONSIDERATION TO APPROVE THE REORGANIZATION OF THE RECREATION SERVICES DEPARTMENT NOVEMBER 14, 2017 PAGE 7 ability to cross-train staff for multiple functions, and higher level management of registration software and Parks and Recreation Commission functions. DISADVANTAGES: The disadvantage to this reorganization is the funding needed to pay staff for these levels of service. PUBLIC NOTIFICATION AND COMMENTS: The Agenda was posted at City Hall and on the City’s website in accordance with Government Code Section 54954.2. Attachments: 1. Job description of Recreation Supervisor 2. Job description of Administrative Secretary Item 12.a. - Page 7 RESOLUTION NO. A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF ARROYO GRANDE ESTABLISHING THE JOB DESCRIPTIONS AND SALARY RANGES FOR THE POSITIONS OF RECREATION ASSISTANT I/II AND FACILITY AND PROGRAM COORDINATOR AND AMENDING THE PART-TIME EMPLOYEES SALARY SCHEDULE WHEREAS, the recent retirement of the previous Director of Recreation Services has caused staff to analyze the current demand and services provided by the Recreation Services Department in order to provide improved services and to better manage staff responsibilities, workload and longevity; and WHEREAS, the evaluation of the needs of the organization resulted in a recommendation to create a new Recreation Assistant I/II job classification; and WHEREAS, the evaluation of the needs of the organization resulted in a recommendation to create a new Facility and Program Coordinator job classification. NOW, THEREFORE BE IT RESOLVED by the City Council of the City of Arroyo Grande that: 1. A Recreation Assistant I/II position with a job description incorporated hereto as Exhibit “A” and a Facility and Program Coordinator position with a job description incorporated hereto as Exhibit “B” are hereby established. 2. Salary ranges for part-time employee classifications shall be amended as designated in Exhibit “C” attached hereto and incorporated herein by this reference, to be effective for the pay period beginning November 17, 2017. 3. All other part-time employee salary and benefit terms and conditions remain in full force and effect. On motion of Council Member , seconded by Council Member , and on the following roll call vote, to wit: AYES: NOES: ABSENT: the foregoing Resolution was passed and adopted this 14th day of November, 2017. Item 12.a. - Page 8 RESOLUTION NO. PAGE 2 JIM HILL, MAYOR ATTEST: KELLY WETMORE, CITY CLERK APPROVED AS TO CONTENT: JAMES A. BERGMAN, CITY MANAGER APPROVED AS TO FORM: HEATHER WHITHAM, CITY ATTORNEY Item 12.a. - Page 9 CITY OF ARROYO GRANDE RECREATION ASSISTANT I RECREATION ASSISTANT II Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job. DEFINITION To provide general assistance in support of recreation programs; to perform a variety of clerical, sports, childcare and/or event related tasks; to provide information to citizens and the general public; and to perform routine leadership functions in connection with recreation programs. DISTINGUISHING CHARACTERISTICS Recreation Assistant I – This is the entry level class in the Recreation Assistant series. This class is distinguished from the Recreation Assistant II by the performance of the more routine tasks and duties assigned to positions within the series and by the level of supervision required in the performance of assigned duties. Since this class is typically used as a training class, employees may have only limited or no directly related work experience. Recreation Assistant II – This is the full journey level class within the Recreation Assistant series. Employees within this class are distinguished from the Recreation Assistant I by the performance of the full range of duties as assigned including the more complex leadership or responsibility of duties. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise, and are fully aware of the operating procedures and policies of the work unit. Positions in this class are flexibly staffed and are normally filled by advancement from the Recreation Assistant I level, when filled from the outside, have prior experience. SUPERVISION RECEIVED AND EXERCISED Recreation Assistant I Receives immediate supervision from higher level management or supervisory staff. Recreation Assistant II Receives general supervision from higher level management or supervisory staff. ESSENTIAL AND MARGINAL FUNCTION STATEMENTS -- Essential and other important responsibilities and duties may include, but are not limited to, the following: Essential Functions: 1. Type, proofread and word process a variety of correspondence, letters, forms and documents from rough drafts, verbal instruction or dictation; compile data and prepare various reports. 2. Answer multi-line telephone and route calls to appropriate personnel; provide information on departmental and City policies and procedures as required; maintain record of complaints regarding City services. EXHIBIT A Item 12.a. - Page 10 CITY OF ARROYO GRANDE Recreation Assistant I, II (Continued) Page 2 Essential Functions: (continued) 3. Provide front counter assistance; screen office visitors and provide information within area of assignment; respond to requests for information and distribute appropriate forms and manuals; accept applications and payments. 4. Maintain accurate and up-to-date files and records for assigned areas; monitor various logs, accounts and files for current and accurate information. 5. Receive, sort and distribute incoming and outgoing mail and correspondence; copy and distribute as requested. 6. Prepare various agendas and documents for meetings; type, copy, collate and bind documents; transcribe minutes from meetings as assigned. 7. Operate a variety of office equipment including a copier, typewriter, calculator and computer; enter information into the computer. 8. Maintain inventory of forms, office supplies and other general supplies for assigned department; order supplies as needed. 9. Provide leadership and assistance in childcare recreation programs as scheduled; communica te with recreation participants as directed; assist with sports league management as assigned; assist with planning, implementation and overseeing of special events, classes and facility rentals; attend staff meetings; perform related duties as assigned. 10. Respond and perform assigned duties in the event of a City declared emergency. Marginal Functions: 1. May exercise technical and functional supervision over temporary clerical and recreation staff. 2. Perform related duties and responsibilities as required. QUALIFICATIONS Recreation Assistant I Knowledge of: Modern office procedures, methods and computer equipment. Principles of business letter writing and basic report preparation. Basic principles and procedures of filing. Basic principles and procedures of record keeping. English usage, spelling, grammar and punctuation. Recreation program planning, event management, facility management, and childcare programming. Ability to: Learn to prepare a variety of reports and records. Learn to correctly interpret and apply City policies and procedures. Perform general clerical work including maintaining files and compiling information for reports. Type and/or enter data on a computer at a speed necessary for successful job performance. Effectively respond to requests and inquiries from the general public. EXHIBIT A Item 12.a. - Page 11 CITY OF ARROYO GRANDE Recreation Assistant I, II (Continued) Page 3 Ability to: (continued) Operate office equipment including computers and supporting word processing applications. Understand and follow oral and written instructions. Communicate clearly and concisely, both orally and in writing. Establish and maintain cooperative working relationships with those contacted in the course of work. Maintain effective audio-visual discrimination and perception needed for making observations, communicating with others, reading, writing, and operating assigned equipment. Maintain physical condition appropriate to the performance of assigned duties and responsibilities. Work effectively in a team environment. Understand the dynamics of municipal recreation. Experience and Training Guidelines Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: One year of general recreation leadership experience is desirable. Training: Equivalent to the completion of the twelfth grade. Recreation Assistant II In addition to the qualifications for Recreation Assistant I: Knowledge of: Principles of recreation program planning, event management, childcare programming. Ability to: Prepare a variety of reports and correspondence. Interact professionally with the general public. Correctly interpret and apply City policies and procedures. Work independently in the absence of supervision. Experience and Training Guidelines Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: Two years of increasingly responsible recreation experience. Training: Equivalent to the completion of the twelfth grade. License or Certificate Possession of, or ability to obtain, an appropriate, valid driver’s license may be required for certain positions. EXHIBIT A Item 12.a. - Page 12 CITY OF ARROYO GRANDE Recreation Assistant I, II (Continued) Page 4 WORKING CONDITIONS Environmental Conditions: Office environment; may work in a childcare site; may work on a sports field; may travel from site to site; exposure to computer screens and outside elements. Physical Conditions: Essential and marginal functions may require maintaining physical condition necessary for standing or sitting for prolonged periods of time; leading physical activities with children and sport participants; moderate or light lifting; extensive use of computer keyboard; near visual acuity to prepare and review correspondence and other documents. EXHIBIT A Item 12.a. - Page 13 CITY OF ARROYO GRANDE FACILITY AND PROGRAM COORDINATOR Class specifications are intended to present a descriptive list of the range of duties p Specifications are not intended to reflect all duties performed within the job. DEFINITION To oversee and coordinate the use and maintenance of various City recreation community centers, sports fields and parks; to coordinate all City contract classes and contracts with user groups of City facilities; and to perform a variety of duties relative to assigned area of responsibility. SUPERVISION RECEIVED AND EXERCISED Receives direction from Director of Recreation Services. ESSENTIAL FUNCTION STATEMENTS--Essential responsibilities and duties may include, but are not limited to, the following: Essential Functions: 1. Oversee and coordinate the use and maintenance of various City recreational facilities including assigned community centers, sports fields and parks. 2. Maintain a calendar of user groups; confirm reservations and explain policies and procedures governing usage of assigned facilities; ensure proper forms and permits are completed. 3. Receive and record payments for facility and/or field use; maintain current and accurate records of payments or refunds and attendance at various recreation facilities. 4. Assist in the coordination of various recreational programs as assigned including softball and special events; prepare softball team packets, train scorekeepers and report team scores to the media. 5. Participate in monitoring and maintaining the assigned budget; maintain and review monthly revenue and expenditure reports. 6. Evaluate the operational characteristics of various facility maintenance equipment; make recommendations for the purchase or replacement of equipment. 7. Provide assistance to the general public; answer the telephone and respond to questions and inquiries from the public; receive payments and issue receipts for recreation classes, sports leagues and facility rentals; close out daily deposits. 8. Oversee and coordinate the Special Interest Classes Program activities including overseeing the development of classes and camps, recruitment and orientation of class instructors, marketing of classes and camps, evaluation of classes and camps, responding to questions and inquiries from public and instructors. EXHIBIT B Item 12.a. - Page 14 CITY OF ARROYO GRANDE Facility Coordinator (Continued) Page 2 9. Prepare attendance, rosters, weekly assignments, accident reports, enrollment progress reports, fee records and other related reports. 10. Perform related duties and responsibilities as required. 11. Respond and perform assigned duties in the event of a City declared emergency. QUALIFICATIONS Knowledge of: Basic operations and activities of a recreation facility use program. Methods and techniques of scheduling facilities for public use. Methods and techniques used to coordinate facility rentals. Principles and practices of effective public relations. Applicable rules, regulations, policies and procedures governing use of City recreational facilities. Basic mathematical principles. Modern office procedures, methods and equipment. Ability to: Oversee and coordinate the use and maintenance of various City recreational facilities. Effectively respond to requests and inquiries from the general public. Effectively schedule facility use and staffing. Organize special events, classes and/or sporting events. Maintain accurate schedules, records and logs. Ensure adherence to rules and regulations governing the use of City facilities. Perform a variety of basic mathematical calculations. Communicate clearly and concisely, both orally and in writing. Communicate effectively with a diverse population. Quickly accommodate unexpected changes in priorities, work schedules and emergencies. Establish and maintain effective working relationships with those contacted in the course of work. Experience and Training Guidelines Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be: Experience: One year of experience in a recreational setting including some record keeping and scheduling experience. Training: Equivalent to the completion of twelfth grade. EXHIBIT B Item 12.a. - Page 15 CITY OF ARROYO GRANDE Facility Coordinator (Continued) Page 3 License or Certificate Possession of, or ability to obtain, an appropriate, valid driver's license. WORKING CONDITIONS Environmental Conditions: Office and field environment; limited exposure to adverse conditions such as dust, fumes, odors or noise. Physical Conditions: Essential functions may require maintaining physical condition necessary for sitting for prolonged periods of time; occasional heavy lifting; walking, stooping and squatting; use of computer keyboard; near visual acuity to prepare and review correspondence and other documents. EXHIBIT B Item 12.a. - Page 16 Exhibit C POLICE DEPARTMENT Step A Step B Step C Step D Designated Level I Reserve Officer $31.62 $33.20 $34.86 $36.60 Fleet & Equipment Technician $22.66 $23.80 $24.99 $26.24 Training Technician $22.66 $23.80 $24.99 $26.24 Neighborhood Services Technician $20.23 $21.24 $22.30 $23.41 Police Reserve Officer $25.30 $26.56 $27.89 $29.28 Records Clerk $18.77 $19.71 $20.69 $21.73 Police Reserve Officer Trainee $21.22 $22.28 $23.39 $24.56 Administrative Intern (Cadet)$12.53 $13.15 $13.81 $14.50 RECREATION SERVICES DEPARTMENT Facility and Program Coordinator $21.38 $22.45 $23.57 $24.75 Recreation Assistant II $17.82 $18.71 $19.65 $20.63 Recreation Assistant I $15.25 $16.01 $16.81 $17.65 Pre School Teacher $14.26 $14.97 $15.72 $16.51 AM/PM Teacher $14.26 $14.97 $15.72 $16.51 AM/PM Assistant Teacher $12.96 $13.61 $14.29 $15.01 AM/PM Assistant II $11.78 $12.37 $12.99 $13.64 AM/PM Assistant I $10.71 $11.25 $11.81 $12.40 Facility Attendant $10.71 $11.25 $11.81 $12.40 Sports Facility Attendant $10.71 $11.25 $11.81 $12.40 MISCELLANEOUS Administrative Intern $12.53 $13.15 $13.81 $14.50 Administrative Secretary $21.43 $22.50 $23.63 $24.81 Associate Engineer $30.89 $32.43 $34.05 $35.75 Assistant Engineer $28.08 $29.48 $30.96 $32.51 Associate Planner $28.96 $30.41 $31.93 $33.52 Assistant Planner $26.76 $28.10 $29.51 $30.98 Building Permit Technician $23.00 $24.15 $25.36 $26.63 Planning Technician $23.00 $24.15 $25.36 $26.63 Custodian $15.54 $16.32 $17.14 $18.00 Maintenance Worker $15.54 $16.32 $17.14 $18.00 Sr. Office Assistant $18.77 $19.71 $20.69 $21.73 Office Assistant II $17.82 $18.71 $19.65 $20.63 Office Assistant I $15.25 $16.01 $16.81 $17.65 Student Intern (seasonal)$10.50 PART-TIME EMPLOYEES SALARIES Effective 11-17-17 HOURLY RATE Item 12.a. - Page 17 ATTACHMENT 1 Item 12.a. - Page 18 Item 12.a. - Page 19 Item 12.a. - Page 20 ATTACHMENT 2 Item 12.a. - Page 21 Item 12.a. - Page 22 Item 12.a. - Page 23 THIS PAGE INTENTIONALLY LEFT BLANK Item 12.a. - Page 24