R 4301 RESOLUTION NO. 4301
A RESOLUTION OF THE CITY COUNCIL OF THE CITY OF ARROYO
GRANDE ADOPTING A JOB DESCRIPTION AND ESTABLISHING A
PAY RATE FOR THE NEIGHBORHOOD SERVICES TECHNICIAN
POSITION
WHEREAS, the part-time positions of Neighborhood Services Coordinator and Parking
Enforcement Officer were vacated by employee resignations in February and March,
2010 respectively; and
WHEREAS, the City Council of the City of Arroyo Grande ( "City ") deems it in the best
interest of the City to consolidate the two positions into one position, Neighborhood
Services Technician, assigned to the Police Department; and
WHEREAS, the City Council of the City of Arroyo Grande ( "City") deems it in the best
interest of the City to establish a job description for the position of Neighborhood
Services Technician, a copy of which is attached hereto as Exhibit "A" and incorporated
herein by this reference; and
WHEREAS, the City Council of the City of Arroyo Grande ( "City") deems it in the best
interest of the City to establish a pay rate for the position of Neighborhood Services
Technician. This position will be placed on the part-time employee salary schedule.
NOW, THEREFORE BE IT RESOLVED by the City Council of the City of Arroyo
Grande that the position of Neighborhood Services Technician is hereby established to
perform the duties and responsibilities set forth in the job description so attached as
Exhibit "A ". The part-time position of Neighborhood Service Technician shall receive
the rate of pay as follows:
POSITION HOURLY RATE
Neighborhood Services Technician $18.50
This Resolution shall become effective as of August 11, 2010.
RESOLUTION NO. 4301
PAGE 2
On motion of Council Member Costello, seconded by Council Member Ray, and on the
following roll call vote, to wit:
AYES: Council Members Costello, Ray, Fellows, Guthrie, and Mayor Ferrara
NOES: None
ABSENT: None
the foregoing Resolution was passed and adopted this 10 day of August 2010.
RESOLUTION NO. r{30$
PAGE 3
J 41.1 d44>
TO FER , AYOR
ATTEST:
D _ ( A.-
KELLY WET,IORE, CITY CLERK
APPROVED AS TO CONTENT:
STE EN ADAMS, CITY MANAGER
APPROVED AS TO FORM:
DA ID . IRSCH, • SST. ITY ATTORNEY
EXHIBIT "A"
CITY OF ARROYO GRANDE
NEIGHBORHOOD SERVICES TECHNICIAN
(PART -TIME)
Class specifications am intended to present a descriptive list of the range of duties performed by employees in the class.
Specifications are not intended to reflect all duties performed within the job.
DEFINITION
To perform a wide variety of tasks including but not limited to providing information, educating the
public and conducting appropriate investigations and enforcement of violations generated by
public complaints or observation to ensure compliance with regulations in the Arroyo Grande
Municipal Code (AGMC) that most directly and seriously affect public welfare, health and safety,
public nuisances and the general quality of life in residential and commercial neighborhoods.
Specific inclusions in the tasks of the position include enforcement of regulations related to
temporary signs and banners; abandoned, junk, or inoperable vehicles; unauthorized living in
recreational vehicles; and grossly unreasonable accumulations of garbage, trash or any other
material that create an unsafe or unhealthy condition for the neighborhood or the public in
general. Specific exclusions from the tasks of the position include building inspections and
Uniform Building Code violations; temporary use permit inspections and issuance; zoning
violations; and fire hazards including but not limited to weed abatement, fuel abatement and
violations of the Uniform Fire Code.
To perform a wide variety of tasks including but not limited to pro- active enforcement related to
parking control and parking regulations by issuing warnings and /or parking citations and
performing vehicle abatement including but not limited to 24 -hour and 72 -hour parking violations
as defined by the AGMC.
To perform specific administrative duties related to the assigned areas of responsibility. Specific
exclusions from the administrative duties of the position include the receipt and recording of
public complaints and the generation of initial written correspondence soliciting voluntary
compliance related to public complaints.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from the Support Services Division Police Commander or his /her
designee.
ESSENTIAL FUNCTION STATEMENT -- Essential and other important responsibilities and duties
may include but are not limited to the following:
Essential Functions:
1. Investigate and respond to complaints from the public and other City departments regarding
AGMC violations within the defined areas of responsibility by initiating appropriate action to
ensure compliance with the AGMC. Such action may include, but is not limited to
negotiation, education, voluntary compliance, verbal and written warnings, and /or citations.
2. Provide information and respond to questions and inquiries from the public and violators by
telephone, written correspondence and in person regarding the AGMC and AGMC violations
within the defined areas of responsibility.
3. Assist Police Department and other City department staff on an as assigned basis to resolve
AGMC violations within the defined areas of responsibility through voluntary compliance by
violators achieved through negotiation and education.
Revised 07/31/10
CITY OF ARROYO GRANDE
Neighborhood Services Technician (Part-Time) (Continued)
Page 2
4. Patrol City streets on foot, bicycle or in a vehicle to observe and appropriately respond to
AGMC violations within the defined areas of responsibility.
5. Research regulations and prepare and maintain appropriate records/documentation and
information including but not limited to photographs, notes for future inspections, the
collection of appropriate physical evidence and statements, the issuance of citations and /or
subsequent litigation involving AGMC violations within the defined areas of responsibility that
cannot be resolved by alternative measures; appear in court and /or administrative hearings to
provide factual information regarding contested citations.
6. Observe and /or mark vehicles and determine conformity with applicable parking regulations;
issue warnings and /or citations as appropriate for violations of parking regulations, laws, or
ordinances.
7. Locate abandoned vehicles on public property and public right -of -ways including but not
limited to 24 -hour and 72 -hour parking violations as defined by the AGMC by reviewing
reports and citizen complaints and through pro- active patrol activities; confirm through
inspection or inquiry whether or not the vehicles are abandoned; mark vehicles and
pavement to corroborate abandoned condition of vehicles; leave written warnings on vehicles
confirmed to be abandoned; notify last registered owner of a confirmed abandoned vehicle of
imminent towing; arrange for vehicles confirmed as abandoned to be towed as appropriate;
issue citations for violations of applicable parking regulations, laws, or ordinances related to
vehicle abandonment.
8. Maintain logs and /or appropriate written documentations and records related to statistics and
job activities.
9. Observe and report to a designated supervisor the need for maintenance or corrective work
by the City related to curb painting, stenciling, and /or vegetation trimming to maintain or
improve parking control.
10. Enforce City and Arroyo Grande High School parking regulations on high school property as
appropriate.
11. Issue and monitor parking permits issued to City residents.
12. Prepare follow -up correspondence to complainants and violators.
13. Perform the duties of the Child Passenger Safety technician including but not limited to
responsibility for verification of proper installation of child safety seats as requested;
facilitation and coordination of regular child safety seat events to promote the proper
installation and use of child safety seats; public education on the importance of the proper
installation and use of child safety seats; and maintenance of appropriate and current
certification as a Child Passenger Safety technician.
14. Input and retrieve information related to job activities using a computer.
15. Participate in training exercises and classes as directed.
16. Perform related duties and responsibilities as required by the Police Chief, Police
Commander, Police Sergeant, and /or Senior Police Officer to meet the needs of the Police
Department and the community.
17. Carry out duties and responsibilities in compliance with appropriate federal, state, county,
City laws and ordinances and City personnel rules without bias, favoritism, or prejudice.
Revised 08/10
CITY OF ARROYO GRANDE
Neighborhood Services Technician (Part -Time) (Continued)
Page 3
18. Responsible for self-compliance and accountability with Police Department regulations,
policies and procedures.
19. Accept responsibility and exercise reasonably appropriate discretion in matters not
specifically defined or described in the Police Department regulations, policies, procedures,
and job description.
20. Consistently demonstrate exemplary courtesy, initiative, diligence, tact, diplomacy,
truthfulness, attention to duty, and observance of proper personal discipline in accordance
with Police Department standards during all interactions with members of the public, co-
workers, other City department staff, outside agencies and all those contacted in the course
of the performance of duties.
QUALIFICATIONS
Knowledge of:
1. Basic verbal and written English language and grammar to be able to reasonably
communicate information with the public and /or complete relevant written documentation
required by job activities.
2. Basic principles of effective customer service.
3. Basic principles of public relations and dispute resolution /persuasion techniques.
4. Modern office methods, practices and equipment including applicable computer software
applications.
5. Basic record keeping practices.
6. Basic principles and practices of report preparation.
7. Applicable federal, state and local laws, rules, and regulations.
Ability to:
1. Perform a variety of enforcement activities.
2. Enforce AGMC violations within the defined areas of responsibility in a professional
manner with tact, firmness as appropriate, and objectivity; evaluate reason(s) for such
violations to determine the most reasonably appropriate response /enforcement.
3. Listen to and comprehend complaints about AGMC violations within the defined areas of
responsibility.
4. Explain information about AGMC violations within the defined areas of responsibility to
the public in a manner that can be reasonably comprehended including situations in
which an individual may be upset and /or argumentative.
5. Effectively and courteously interact with and respond to people in conflict or stressful
situations.
6. Communicate clearly and concisely, both orally and in writing.
7. Read, comprehend, interpret, and apply City laws, rules, regulations, and Department
procedures related to AGMC violations within the defined areas of responsibility.
8. Comprehend and follow written and verbal instructions including but not limited to those
related to AGMC violations within the defined areas of responsibility.
9. Exercise sound and reasonable independent judgment within established guidelines and
make immediate and sometimes critical decisions related to enforcement independently
or with minimal direct supervision.
10. Learn the geography of the City.
11. Learn police radio communication procedures.
12. Operate a motor vehicle with reasonable safety.
13. Maintain accurate records and prepare reports including electronic computer entries.
14. Testify in court and /or administrative hearings to provide factual information regarding
contested AGMC violations within the defined areas of responsibility.
15. Recognize and respect limits of authority and job responsibility.
16. Work flexible hours including evening and weekends as reasonably necessary.
Revised 08/10
CITY OF ARROYO GRANDE
Neighborhood Services Technician (Part-Time) (Continued)
Page 4
17. Establish and maintain effective and cooperative working relationships with those
contacted in the course of work.
18. Maintain effective audio - visual discrimination and perception needed for making
observations, communicating with others, reading, writing and operating assigned
equipment.
19. Maintain physical condition appropriate to the performance of assigned duties and
responsibilities.
EXPERIENCE AND TRAINING GUIDELINES
Any combination of experience and training that would provide the required knowledge and
abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience:
One (1) year of general work experience involving substantial public contact or work in and /or
with a law enforcement agency.
Training:
Equivalent to completion of the twelfth (12th) grade, e.g. a high school diploma or a GED.
License or Certificate
Possession of or ability to obtain, and maintain a valid California driver's license.
WORKING CONDITIONS
Environmental Conditions:
Office /field environment; travel from site to site; exposure to computer screens, noise, dust,
inclement weather conditions; irregular work hours.
Physical Conditions:
Essential functions require maintaining physical condition necessary for walking or standing for
prolonged periods of time; maintaining a field of vision that enables quick movement while
standing in or near vehicular traffic to avoid being struck by a vehicle; moderate or light lifting or
carrying; frequent standing or walking; kneeling, stooping, or repeated bending; and operating
motorized vehicles.
Revised 08/10
OFFICIAL CERTIFICATION
I, KELLY WETMORE, City Clerk of the City of Arroyo Grande, County of San Luis
Obispo, State of California, do hereby certify under penalty of perjury, that the attached
Resolution No. 4301 is a true, full, and correct copy of said Resolution passed and
adopted at a Regular meeting of the City Council of the City of Arroyo Grande on the
10` day of August 2010.
WITNESS my hand and the Seal of the City of Arroyo Grande affixed this 11 day of
August 2010.
V /Ar ZOVL-
KELLY WETTtORE, CITY CLERK